Frequently Asked Questions

Standard implementations take 4–6 weeks, depending on complexity. For fast-growing companies or urgent transitions, we've gone live in as little as 2–3 weeks. Government and heavily regulated environments with multiple union contracts typically require 6–8 weeks for thorough discovery and configuration validation. Your dedicated implementation team manages the entire process so your HR team can stay focused on their day-to-day work.

We serve organizations from 100 to 50,000+ employees across every industry. Our platform scales seamlessly, and our service model adapts to the unique needs of each client regardless of size.

We work across healthcare, technology, manufacturing, government, education, retail, and professional services. Our platform is industry-agnostic, but our team brings deep expertise in complex environments — union contracts, multi-state compliance, shift workers, and high-growth organizations.

We define success metrics with every client during onboarding — typically enrollment accuracy rate, completion time, employee satisfaction scores, and HR workload reduction. We track and report these throughout the engagement so you always know exactly where you stand.

We offer transparent per-employee-per-month (PEPM) pricing with no hidden fees, setup charges, or long-term contracts. Most clients see a positive ROI within the first enrollment cycle through reduced administrative costs and improved accuracy. Contact us for a custom quote.

Absolutely. We integrate with 1,000+ insurance carriers and can support any plan design. We're carrier-agnostic — our job is to make whatever plans you choose work flawlessly for your employees.

Absolutely. We've built our rule engine specifically to model complex eligibility structures, including multiple union contracts with distinct plan options, contribution levels, and eligibility windows — all running alongside non-union benefit tiers within the same platform.

Our clients consistently achieve enrollment accuracy rates above 99%. Automated EDI feeds, real-time carrier reconciliation, and built-in validation rules catch discrepancies before they become problems — not weeks later when employees discover coverage gaps.

We provide full year-round support including new hire enrollments, qualifying life event processing, COBRA administration, compliance monitoring, employee self-service, and ongoing benefit counseling. We don't disappear after open enrollment.

Both. We offer virtual enrollment sessions, live chat, and phone support year-round. For open enrollment, we can also deploy licensed benefit counselors on-site at your locations — including multi-shift and multilingual coverage for workforces that need it.

We handle it seamlessly. New state expansions are configured in days, including compliance rules and carrier network adjustments. Adding new benefit lines — whether it's pet insurance, student loan repayment, or a new voluntary product — can be done mid-year without disruption to existing enrollments.

We integrate with all major HRIS and payroll platforms — including Workday, ADP, UKG, Rippling, Paylocity, SAP, and more. Our integrations are automated and bidirectional, eliminating the manual data entry and triple-keying that leads to errors and wasted time.

Security is foundational to everything we build. We maintain SOC 2 Type II certification, HIPAA compliance, end-to-end encryption for all data in transit and at rest, role-based access controls, and comprehensive audit logging. We undergo annual third-party security assessments.