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The People Behind
Your Enrollment Fulfillment

We started OPM because we lived through the chaos of broken benefits systems. Now we build the infrastructure that makes enrollment actually work.

Built by people who knew
benefits were broken

OPM was founded in 2018 by a group of benefits administrators, actuaries, and technologists who had spent their careers inside the system — and were fed up with it. They'd watched HR teams drown in spreadsheets during open enrollment. They'd seen employees make costly plan decisions because no one could explain the options clearly. They'd spent entire quarters reconciling carrier discrepancies that should have been caught by software.

The problem wasn't that benefits were inherently complicated. The problem was that every tool in the market had been designed for carriers and brokers — not for the employers and employees who actually live with the consequences. So we built something different: a platform engineered from the enrollment experience backward, where accuracy is non-negotiable and every employee gets the guidance they deserve.

Seven years later, OPM manages benefits for over 50,000 lives across hundreds of organizations. We're still the same team of practitioners who refuse to ship anything we wouldn't want to use ourselves.

OPM founding team collaborating

Our Values

Three principles that shape every feature we build, every client we serve, and every hire we make.

Accuracy First

In benefits, close enough isn't good enough. A single misrouted enrollment can leave a family without coverage when they need it most. We obsess over data integrity at every step — from plan configuration to carrier transmission — because the stakes are too high for "probably right."

Human-Centered

Technology should reduce confusion, not create it. Every screen, every notification, every recommendation we build gets tested against one question: would a first-time enrollee understand this without calling HR? If not, we redesign it until they can.

Relentless Service

We don't hide behind ticket queues. Every OPM client gets a dedicated team that knows their plan design, their culture, and their pain points. When open enrollment starts, we're on the ground alongside your HR team — not waiting for an escalation.

Meet the Team

Decades of combined experience across benefits administration, enterprise software, and client operations.

Michael Reeves

Michael Reeves

Chief Executive Officer

Former VP of Benefits at a Fortune 500 insurer. Spent 15 years watching good companies struggle with bad enrollment tools before deciding to build better ones.

Sandra Doe

Sandra Doe

Chief Technology Officer

Engineering leader from Stripe and Oscar Health. Brings deep expertise in building reliable, high-scale platforms where data accuracy is mission-critical.

James Delgado

James Delgado

VP of Client Success

Former benefits consultant who managed enrollment for 200+ employer groups. Knows exactly what can go wrong — and builds processes so it doesn't.

Susan Gomez

Susan Gomez

VP of Worldwide Operations

Operations veteran with a background in healthcare compliance and process design. Runs the engine that keeps carrier feeds, reconciliations, and SLAs on track.

OPM office culture

Where great benefits begin

Our team brings decades of combined experience in benefits administration

Milestones That Matter

From a whiteboard sketch to a platform serving tens of thousands of employees.

2018

Company Founded

Four benefits industry veterans pool their savings and frustration to start building the enrollment platform they always wished existed.

2020

Platform Launch

OPM goes live with its first 12 employer clients, processing open enrollment entirely remotely during a year that demanded it.

2023

50,000 Lives

Crossed the 50K enrolled lives milestone with a 99.97% enrollment accuracy rate and an NPS of 78 from HR administrators.

2025

AI-Powered Guidance

Launched intelligent plan recommendation engine that analyzes household needs and spending patterns to surface the right coverage for every employee.

Trusted by HR teams
across the country

Don't just take our word for it — hear from the organizations we serve every day.

★★★★★
"OPM didn't just improve our enrollment process — they completely reimagined it. What used to take our HR team weeks now happens in days, with fewer errors and happier employees."
DB
Director of Benefits
1,200-employee financial services firm
★★★★★
"The personal support sets OPM apart. Every question gets answered, every deadline gets met. Our employees actually look forward to open enrollment now — I never thought I'd say that."
SVP
SVP of People Operations
National logistics company
★★★★★
"We evaluated six vendors before choosing OPM. A year later, our enrollment accuracy is at 99.8% and our HR team has reclaimed hundreds of hours. Best decision we've made."
CHRO
Chief Human Resources Officer
3,500-employee healthcare network

Ready to transform your
benefits experience?

Join hundreds of organizations that have eliminated benefits stress. Let's talk about what OPM can do for you.